S.E.M.C Pirooz as a leading manufacturer of explosion-proof electrical equipment in Middle East, in addition to establishing a quality management system based on ISO 9001:2008,Atex Directive 2014/34/EU , IECEx scheme, IEC 80079-34 requirements, customer complaints handling system is planned and established according to ISO 10002:2004 standards.
Company’s management in parallel efforts to enhance customer’s and staff’s satisfaction has announced its commitment to the following:
1. Meet the requirements of the customer
2. Development and empowerment of human resources of the organization through participation and education.
3. Improve motivation level of human resources through improved selection and evaluation of personnel and emphasis on meritocracy.
4. Taking advantage of reliable suppliers of quality goods and services.
5. Increasing share of domestic and foreign markets and development of brand name by offering new products.
6. Inform appropriate and effective means of communication with the company to maintain relationships with customers to meet and deal with complaints and comments in a minimum time.
Hamid Arabshahi Fard